Returns and Exchanges

RETURNS

1. Fill out the Returns & Exchanges form included with your order and include this with your item(s) in the original box and packaging.
2. For your protection, we recommend returning items by an insured method such as United Parcel Service (UPS) or Insured Parcel Post. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We are unable to accept liability for returns lost or damaged in transit. Please note that original shipping charges CANNOT be refunded.

EXCHANGES

1.For fast exchanges, place a new order online or call us to process your new order.
2.Return your original order by following the Return process above.

Please kindly note that all return requirement only accepted after 30 days of receiving the items.

If you have any questions about the return procedures, please contact our service team admin@eupokea.com